for Training and Development, Inc. (Networks)' Discussion Group Service,
which includes Bulletin/Message Boards, Chat Rooms, and Listservs, is
available to anyone who has been invited by Networks to join. Access to
and use of the service is subject to the terms and conditions of this
document. BY ACCESSING THE SERVICE AND THE SITES, YOU ACCEPT, WITHOUT
LIMITATION OR QUALIFICATION, ALL OF THE TERMS AND CONDITIONS IN THIS DOCUMENT.
services are informal forums for specific audiences and are designed to
provide opportunities for participants to connect with one another; catch-up
and gain assistance with each other's work; problem-solve and solution-share;
and inform and teach one another about new strategies and techniques.
The materials used and displayed on the services include, but not are
not limited to: text; software; photographs; graphics; illustrations and
artwork; video; music and sound; and names, logos, trademarks, and service
marks. These may be protected by copyright, trademark, and other laws.
Any such content may be displayed solely for your personal, non-commercial
use. You agree not to modify, reproduce, retransmit, distribute, disseminate,
sell, publish, broadcast, or circulate any such material without written
permission of Networks.
contains information, facts, and opinions from various individuals and
organizations. THE SERVICE IS PROVIDED ON AN "AS IS" BASIS.
and the Sites include Bulletin/Message Boards, Chat Rooms, Listservs and
other user and member created pages, which allow you and other users and
members to post information, provide feedback, and interact. You agree
not to post or transmit any unlawful, harmful, threatening, abusive, harassing,
defamatory, vulgar, obscene, profane, hateful, racially, ethnically, or
otherwise objectionable material of any kind, including, but not limited
to, any material which encourages conduct that would constitute a criminal
offense, violate the rights of others, or otherwise violate any applicable
local, state, national, or international law. You will be responsible
for, and indemnify and hold harmless Networks against any claim arising
from any material that you post or transmit. Although Networks may from
time to time monitor or review discussions, Chat Rooms, Listservs, postings,
transmissions, Bulletin/Message Boards and other user and member-generated
pages on the Site, Networks is not under any obligation to do so. You
acknowledge that Networks does not control the information available on
the Bulletin/Message Boards, Chat Rooms, Listservs and other user and
member generated pages and that any opinions, advice, statements, services,
offers or other information or content presented or disseminated on any
bulletin board, chat room or on any other user or member generated pages
are those of their respective authors who are solely liable for their
content. Networks reserves the right, in their sole discretion, to edit,
refuse to post or remove any material submitted to or posted on the chat
rooms, bulletin boards or on any other user or member generated pages.
of the Service and the Sites is at your own risk. NETWORKS SHALL NOT BE
LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY DIRECT, INDIRECT,
INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING
OUT OF YOUR ACCESS OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE
SERVICE AND THE SITES AND THE INFORMATION AVAILABLE ON THE SERVICE AND
THE SITES OR ARISING OUT OF ANY ACTION TAKEN IN RESPONSE TO OR AS A RESULT
OF ANY INFORMATION AVAILABLE ON THE SERVICE AND THE SITES. YOU HEREBY
WAIVE ANY AND ALL CLAIMS AGAINST NETWORKS ARISING OUT OF YOUR USE OF THE
SERVICE AND THE SITES AND THE INFORMATION AVAILABLE THEREON.
or material you post or transmit to the Service and/or the Sites is, and
will be treated as, non-confidential and non-proprietary. You assume full
responsibility for anything you post or transmit, and you grant Networks
the right to edit, copy, publish and distribute any information or content
you post or transmit for any purpose.
does a Listserv compare to the use of
e-mail lists or online chats?
offer a very important benefit to nonprofit organizationsthey build
community through the Internet. Listservs, named after the original software
for e-mail list applications, are electronic mailing lists that distribute
written discussions to those who subscribe; each posted unit of a discussion
shows up in the subscribers' e-mail boxes.
One of the
most useful features of e-mail lists or listservs is the fact that you
can send the same message to many people at once. Similarly, you can also
receive many messages at once in a compiled and organized fashion. With
many listservs, subscribers can send responses to messages around to the
rest of the list by just replying to the original e-mail.
listserv offers several advantages over e-mail lists or online chats for
hosting a virtual community. As a space on the web, a listserv has the
potential to be tightly integrated into an existing web presence. Online
content can be linked directly to relevant online discussions, creating
a very easy transition from content to community.
allows for conversations to continue regardless of participant's online
statusa participant can log on to post a message, then log off and
return at a later point to resume the conversation. An online chat requires
that participants are logged on at the same time for conversation to occur.
also provides an archive, where past conversations are archived
for searching and review by participants as neededthis is typically
missing from chat software. A typical chat service does not archive conversations
for searching by date, subject/keyword. The archive provides a
major benefit when comparing it to e-mail. Because of the archive, there
is no need to save every e-mail that may be important to the user. Saving
e-mails can be a huge worry for a lot of people, since saving everything
important takes up a whole lot of space and memory and can make the inbox
of one's e-mail a little difficult to search through. When you access
the archive of a Listserv, you see that it is organized by which month
the original posting to the Listserv was sent.
listserv will provide integrated e-mail list services, where participants
who register can choose to have new messages posted to their e-mail accounts
on a regular basis. This listserv/message board integration helps
to ease the transition of listserv only members to a web space by offering
a familiar e-mail list feature, as well as reinforces the visibility of
message board conversations.
is not trivial to "nourish" and manage. Unlike typical e-mail
lists, past and present messages on a message board are readily viewable.
This means that evidence of quality participation and a large group of
participants is necessary to encourage more visitors to contribute. Success
here requires a coordinated effort of staff to start and continue online
discussions, manage participant questions and suggestions for improvements,
and develop promotional strategies for driving traffic to the conversations.
one-to-one communications as those in which a person is communicating
with another person as if face-to-face: a dialog. In general, rules of
common courtesy for interaction with people should be in force for any
situation and on the Internet it's doubly important where, for example,
body language and tone of voice must be inferred.
you engage in One-to-Many communications, all the rules for mail should
also apply. After all, communicating with many people via one mail message
or post is quite analogous to communicating with one person with the exception
of possibly offending a great many more people than in one-to-one communication.
Therefore, it's quite important to know as much as you can about the audience
of your message.
the first subscription message for any lists you join as it will contain
important information on how to unsubscribe and how to check the listserv
Diane Kehoe at email@example.com
for help. She can assist you with any system problems. Also, contact
Diane if you receive anything questionable or illegal.
Networks listservs are private. Do not send mail to these lists uninvited.
Do not report mail from these lists to a wider audience.
4. In general,
it's not possible to retrieve messages once you have sent them. Even
your system administrator will not be able to get a message back once
you have sent it. This means you must make sure you really want the
message to go as you have written it.
that you are addressing a group of people. Think about the best and
most succinct way to present your message. Be considerate of other people's
time. Be sure to make the subject heading for your message clear and
you have your own Internet access through an Internet provider, be sure
to check with your employer about ownership of electronic mail (e-mail).
Laws about the ownership of e-mail vary from place to place.
you are using an encryption device (hardware or software), you should
assume that mail on the Internet is not secure. Never put in a mail
message anything you would not put on a postcard.
the copyright on material that you reproduce.
9. If you
are forwarding or re-posting a message you've received, do not change
the wording. If the message was a personal message to you and you are
re-posting to a group, you should ask permission first. You may shorten
the message and quote only relevant parts, but be sure you give proper
send chain letters or spam via the Networks Service. Chain letters are
forbidden on the Internet. Your network privileges will be revoked.
Notify the Networks system administrator if your ever receive one.
11. A good
rule of thumb: Be conservative in what you send and liberal in what
you receive. You should not send heated messages (we call these "flames")
even if you are provoked. On the other hand, you shouldn't be surprised
if you get flamed and it's prudent not to respond to flames.
general, it's a good idea to at least check all your mail subjects before
responding to a message. Sometimes a person who asks you for help (or
clarification) will send another message which effectively says "Never
Mind". Also make sure that any message you respond to was directed
to you. You might be cc'd rather than the primary recipient.
things easy for the recipient. Many mailers strip header information
which includes your return address. If you want people to know who you
are, be sure to include a line or two at the end of your message with
contact information. You can create this file ahead of time and add
it to the end of your messages. (Some mailers do this automatically.)
In Internet parlance, this is known as a ".sig" or "signature"
file. Your .sig file takes the place of your business card. (And you
can have more than one to apply in different circumstances.)
careful when addressing mail. There are addresses which may go to a
group but the address looks like it is just one person. Know to whom
you are sending.
all addresses before initiating long or personal discourse. It's also
a good practice to include the word "Long" in the subject
header so the recipient knows the message will take time to read and
respond to. Over 100 lines is considered "long".
that the recipient is a human being whose culture, language, and humor
have different points of reference from your own. Remember that date
formats, measurements, and idioms may not travel well. Be especially
careful with sarcasm.
mixed case. UPPER CASE LOOKS AS IF YOU'RE SHOUTING.
symbols for emphasis. That *is* what I meant. Use underscores for underlining.
_War and Peace_ is my favorite book.
smileys to indicate tone of voice, but use them sparingly. :-) is an
example of a smiley (Look sideways). Don't assume that the inclusion
of a smiley will make the recipient happy with what you say or wipe
out an otherwise insulting comment.
overnight to send emotional responses to messages. If you have really
strong feelings about a subject, indicate it via FLAME ON/OFF enclosures.
This type of argument is not worth the bandwidth it takes to send it.
It's illogical and poorly reasoned. The rest of the world agrees with
not include control characters or non-ASCII attachments in messages
unless they are MIME attachments or unless your mailer encodes these.
If you send encoded messages make sure the recipient can decode them.
brief without being overly terse. When replying to a message, include
enough original material to be understood but no more. It is extremely
bad form to simply reply to a message by including the entire previous
message: edit out all the irrelevant material.
line length to fewer than 65 characters and end a line with a carriage
should have a subject heading which reflects the content of the message.
you include a signature keep it short. Rule of thumb is no longer than
4 lines. Remember that many people pay for connectivity by the minute,
and the longer your message is, the more they pay.
as mail (today) may not be private, mail (and news) is (today) subject
to forgery and spoofing of various degrees of detectability. Apply common
sense "reality checks" before assuming a message is valid.
you think the importance of a message justifies it, immediately reply
briefly to an e-mail message to let the sender know you got it, even
if you will send a longer reply later.
expectations for conduct via e-mail depend on your relationship to a
person and the context of the communication. Norms learned in a particular
e-mail environment may not apply in general to your e-mail communication
with people across the Internet. Be careful with slang or local acronyms.
cost of delivering an e-mail message is, on the average, paid about
equally by the sender and the recipient (or their organizations). This
is unlike other media such as physical mail, telephone, TV, or radio.
Sending someone mail may also cost them in other specific ways like
network bandwidth, disk space or CPU usage. This is a fundamental economic
reason why unsolicited e-mail advertising is unwelcome (and is forbidden
in many contexts).
how large a message you are sending. Including large files such as Postscript
files or programs may make your message so large that it cannot be delivered
or at least consumes excessive resources. A good rule of thumb would
be not to send a file larger than 50 Kilobytes. Consider file transfer
as an alternative, or cutting the file into smaller chunks and sending
each as a separate message.
send large amounts of unsolicited information to people.
your mail system allows you to forward mail, beware the dreaded forwarding
loop. Be sure you haven't set up forwarding on several hosts so that
a message sent to you gets into an endless loop from one computer to
the next to the next.
not blame the system administrator for the behavior of the system users.
that a large audience will see your posts. That may include your present
or your next boss. Take care in what you write. Remember too, that mailing
lists and Newsgroups are frequently archived, and that your words may
be stored for a very long time in a place to which many people have
that individuals speak for themselves, and what they say does not represent
their organization (unless stated explicitly).
you find a personal message has gone to a list or group, send an apology
to the person and to the group.
you should find yourself in a disagreement with one person, make your
responses to each other via mail rather than continue to send messages
to the list or the group. If you are debating a point on which the group
might have some interest, you may summarize for them later.
you are caught in an argument, keep the discussion focused on issues
rather than the personalities involved.
which is inappropriate when posted under one's own name is still inappropriate
when posted anonymously.
a slight delay in seeing your post when posting to a moderated group.
The moderator may change your subject line to have your post conform
to a particular thread.
get involved in flame wars. Neither post nor respond to incendiary material.
in other environments, it is wise to "listen" first to get
to know the culture of the group.
not necessary to greet everyone on a channel or room personally. Usually
one "Hello" or the equivalent is enough. Using the automation
features of your client to greet people is not acceptable behavior.
the participants if you intend to ship large quantities of information.
If all consent to receiving it, you may send, but sending unwanted information
without a warning is considered bad form just as it is in mail.
assume that people who you don't know will want to talk to you. If you
feel compelled to send private messages to people you don't know, then
be willing to accept gracefully the fact that they might be busy or
simply not want to chat with you.
badger other users for personal information such as sex, age, or location.
After you have built an acquaintance with another user, these questions
may be more appropriate, but many people hesitate to give this information
to people with whom they are not familiar. If a user is using a nickname
alias or pseudonym, respect that user's desire for anonymity. Even if
you and that person are close friends, it is more courteous to use his
nickname. Do not use that person's real name online without permission.
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